dp999
Privacy Policy

§1 Who We Are and How to Contact Us

dp999 is an online gaming platform accessible at dp999.games, operated by the company holding the international gambling licence under which the dp999 platform is authorised. dp999 is the data controller responsible for the personal data of players who register and use the platform.

dp999 serves players in Pakistan and is committed to handling all personal data in a lawful, fair, and transparent manner consistent with internationally recognised data protection principles and the requirements of its operating licence.

If you have any questions about this Privacy Policy, how dp999 handles your personal data, or wish to exercise your data rights, please contact the dp999 Data Protection team through the following channels:

• Live Chat: Available inside your dp999 account after login — the fastest response channel.
• Email: [email protected] (plain text — not a clickable link). Please mark the subject line "Data Privacy Request".
• Telegram: @dp999official

dp999 will acknowledge data-related enquiries within two (2) business days and will aim to resolve all requests within thirty (30) calendar days.

§2 Data We Collect About You

2.1 Registration and Identity Data

When you register a dp999 account, we collect the following personal information:

• Full legal name as it appears on your CNIC (Computerised National Identity Card) or other accepted identity document.
• Date of birth (required for 18+ age verification).
• Pakistan mobile number used for account verification and login alerts.
• Email address (where provided).
• Residential address (where required for advanced KYC verification).
• CNIC number, CNIC scan, passport, or other government-issued identity document (where required for KYC verification or withdrawal processing).

2.2 Payment and Transaction Data

When you make deposits or withdrawal requests on dp999 in PKR, we collect:

• Easypaisa or JazzCash mobile wallet identifier (masked for security).
• Bank account number or IBAN (where applicable for HBL, UBL, MCB Bank, SadaPay, or Raast transactions).
• Transaction amounts in PKR, timestamps, and transaction reference numbers.
• Source of funds documentation (where requested for AML compliance purposes).

2.3 Account Activity Data

dp999 automatically records the following data in connection with your use of the platform:

• Login timestamps and IP addresses used to access your dp999 account.
• Device type, operating system, and browser used to access dp999.
• Game session data including game titles played, bet amounts in PKR, game outcomes, and session duration.
• Bonus credits claimed, wagering progress, and promotion interactions.
• Customer support interaction logs (Live Chat, email, WhatsApp, Telegram).

2.4 Data You Voluntarily Provide

dp999 may also hold data you provide directly, such as responsible gaming self-assessment responses, deposit limit preferences set in Account Settings, and feedback submitted to the dp999 support team.

§3 How We Use Your Data

dp999 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and verification	Name, date of birth, mobile number, email, CNIC
18+ age verification and KYC compliance	Date of birth, identity documents, CNIC number
Processing PKR deposits and withdrawals	Payment method identifiers, transaction data
AML and fraud prevention	Transaction data, login data, device data, source of funds
Providing customer support	Account data, support interaction logs
Responsible gaming monitoring	Game activity data, deposit patterns, session data
Regulatory compliance and licence obligations	All categories listed in Section 2
Marketing communications (where consent given)	Mobile number, email, game activity preferences
Platform security and abuse prevention	IP addresses, device data, login timestamps
Improving platform performance and user experience	Aggregated, anonymised usage data

dp999 does not use personal data for automated decision-making processes that produce legal or similarly significant effects on players without human review, except where this is required by law or by our licence obligations in connection with AML or fraud prevention activities.

§4 Legal Basis for Processing

dp999 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the dp999 account, gaming services, and PKR payment processing you have contracted for when registering on the platform.
• Legal obligation: Processing required to comply with AML regulations, KYC obligations, age verification requirements, and our international gambling licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of dp999 services — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have opted in to receive such communications via your dp999 Account Settings. You may withdraw this consent at any time.

§5 Cookies and Tracking Technologies

5.1 What Cookies dp999 Uses

dp999 uses cookies and similar technologies on the platform for the following purposes:

• Essential cookies: Required for the dp999 platform to function. These include session authentication cookies that keep you logged in to your dp999 account during an active session. These cannot be disabled without preventing platform use.
• Analytics cookies: Used to understand how players navigate and use the dp999 platform so we can improve the user experience. Data collected via analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent login attempts and identify suspicious account activity patterns in real time.
• Preference cookies: Store your display preferences on dp999, such as game lobby filter settings, so these do not need to be re-applied on each visit.

5.2 Managing Cookies

You can manage non-essential cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to or using the dp999 platform. dp999 does not use third-party advertising cookies or cross-site tracking cookies.

§6 How We Share Your Data

dp999 does not sell personal data. We share personal data only in the following circumstances:

6.1 Service Providers

dp999 engages third-party service providers to operate aspects of the platform. These include payment processors (Easypaisa, JazzCash, SadaPay, Raast, and banking partners), identity verification providers, game software providers (including Pragmatic Play and Evolution), cloud infrastructure providers, and customer support platform providers. All service providers are bound by data processing agreements that restrict the use of your data to the specific service being provided for dp999.

6.2 Legal and Regulatory Obligations

dp999 may disclose personal data to regulatory bodies, law enforcement agencies, or the licensing authority governing the dp999 platform where we are legally obligated to do so. This includes disclosures required in connection with AML investigations, fraud inquiries, or compliance audits.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of dp999 business assets, player personal data may be transferred to the acquiring entity as part of that transaction. dp999 will notify affected players via their registered dp999 account notification or email address before any such transfer occurs, and the receiving entity will be required to honour this Privacy Policy.

§7 International Data Transfers

dp999 may transfer personal data to service providers and infrastructure partners located outside Pakistan. Where such transfers occur, dp999 ensures that appropriate safeguards are in place to protect your data, including data processing agreements incorporating internationally recognised data protection standards.

By registering and using dp999, you acknowledge that your personal data may be processed outside Pakistan in connection with the operation of the platform. dp999 will always ensure that international transfers maintain the same standard of protection described in this Privacy Policy.

§8 Data Security

dp999 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, or alteration:

• 256-bit SSL encryption applied to all data transmitted between your device and dp999 servers.
• Encryption at rest for all sensitive personal data stored in dp999 databases, including identity documents and payment identifiers.
• Access controls: Strict role-based access controls limit which dp999 staff can view player personal data. All access is logged and audited.
• Two-factor authentication (2FA): Available and strongly recommended for all dp999 player accounts. Login alerts are sent to your registered Pakistan mobile number for any new device access.
• Regular security testing: dp999 conducts regular penetration testing and vulnerability assessments of platform infrastructure.
• Incident response: dp999 has a documented security incident response procedure. In the event of a data breach affecting your personal data, dp999 will notify you and relevant authorities in accordance with applicable obligations.

Despite these measures, no online platform can guarantee absolute security. dp999 encourages all players to use strong, unique passwords for their dp999 accounts and to enable 2FA via Account Settings.

§9 Data Retention

dp999 retains personal data for the following periods:

• Active account data: Retained for the duration of your dp999 account and for a period of five (5) years after account closure, in compliance with AML and gambling licence retention requirements.
• Transaction records in PKR: Retained for a minimum of five (5) years from the date of each transaction, as required by AML regulations applicable to the dp999 licence.
• Identity verification documents: Retained for the minimum period required by applicable AML and KYC regulations, and deleted thereafter unless legal proceedings require extended retention.
• Customer support logs: Retained for three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing preference data: Retained for the period your consent remains active. Deleted promptly upon withdrawal of consent.
• Analytics data: Retained in aggregated, anonymised form with no defined maximum period, as this data cannot be linked back to individual players.

When data reaches the end of its retention period, dp999 will securely delete or anonymise it in a way that prevents re-identification.

§10 Your Rights as a Data Subject

As a dp999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact dp999 support via the channels described in Section 1, clearly stating the right you wish to exercise and providing sufficient information to identify your dp999 account.

§11 Marketing Communications

dp999 may send you marketing communications about platform promotions, new games, and special offers via your registered Pakistan mobile number (SMS or WhatsApp) or email address — but only where you have provided your consent to receive such communications.

You may withdraw your marketing consent at any time by updating your preferences in dp999 Account Settings or by contacting dp999 support and requesting removal from marketing communications. Withdrawal of consent will not affect the lawfulness of communications sent prior to withdrawal.

dp999 does not engage in unsolicited cold-call telephone marketing. If you receive a telephone call claiming to be from dp999 and asking for account or payment details, do not provide any information and report the call to dp999 support immediately, as this is likely a fraudulent impersonation attempt.

§12 Children and Minors

The dp999 platform is strictly intended for adults aged 18 and above. dp999 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the dp999 registration and withdrawal process.

If dp999 becomes aware that personal data has been collected from an individual under 18, that account will be immediately closed, all balances forfeited, and all associated personal data deleted in accordance with the dp999 underage account closure procedure. If you believe an individual under 18 has registered a dp999 account, please contact dp999 support immediately with the relevant account details.

§13 Changes to This Privacy Policy

dp999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made, dp999 will notify registered players via their dp999 account notification centre or by message to their registered Pakistan mobile number, providing at least fourteen (14) days notice before the new policy takes effect.

The current version of this Privacy Policy is always available at dp999.games/privacy-policy. The "Last Updated" date in the hero section above reflects the most recent revision. Continued use of the dp999 platform after a policy update constitutes acceptance of the revised Privacy Policy.

§14 Complaints

If you are not satisfied with how dp999 has handled your personal data or responded to a data rights request, you have the right to raise a formal complaint. dp999 requests that you first contact us directly via the channels in Section 1 so we have the opportunity to resolve the matter.

If you remain unsatisfied after dp999's response, you may escalate your complaint to the relevant data protection or privacy authority in the jurisdiction applicable to dp999's international gambling licence, or to any competent supervisory authority in your own country of residence where such authority has jurisdiction over dp999's activities.

All formal privacy complaints submitted to dp999 in writing will be acknowledged within two (2) business days and investigated within thirty (30) calendar days. Where additional time is required for a complex investigation, dp999 will notify you of the extended timeline and the reasons for it.